Terms & Conditions

Last updated: 25 September 2026

These terms govern your use of this website and any order you place with Pawgrip. Please read them before ordering. Nothing in these terms affects your statutory rights as a consumer.

1. Who we are

Pawgrip is a trading name of Cayden Down, a sole trader established in the United Kingdom.

Trading address: 18 Powell Road, Telford, TF2 9RU, United Kingdom.
Email: jccoreindustries@outlook.com

We are not currently registered for VAT, so no VAT is charged on your order.

2. These terms

By placing an order you agree to these terms. We may change them from time to time; the version that applies to your order is the one published when you placed it.

3. Your order

Your order is an offer to buy. A contract between us is formed only when we send you a dispatch confirmation email. If we cannot supply an item — for example because it is out of stock, incorrectly priced, or we cannot verify your details — we will tell you and refund any payment taken in full.

We may refuse or cancel an order where we reasonably suspect fraud, where an obvious pricing error has occurred, or where we cannot deliver to your address.

4. Prices and payment

All prices are in pounds sterling and include any applicable taxes. Shipping charges are shown separately at checkout before you pay. Payment is taken when you place your order.

Prices may change, but changes will not affect orders already confirmed. If the correct price is higher than the price shown, we will contact you before dispatch and you may confirm the order at the correct price or cancel it for a full refund.

Multi-set savings and bundle offers are applied automatically at checkout. Only one automatic offer applies per order unless stated otherwise.

5. Delivery

We deliver to England, Scotland and Wales only. Standard shipping is free on every order; ensured shipping is available for £4.99 at checkout.

Delivery times shown on the site are estimates, not guarantees. Under the Consumer Contracts Regulations 2013, if we have not agreed a delivery date with you we will deliver without undue delay and in any event within 30 days of the contract being formed. If we miss that deadline, you may treat the contract as at an end and receive a full refund.

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes once we have received payment in full.

6. Cancellation, returns and refunds

You have a legal right to cancel within 14 days of receiving your order, plus our own 30-day returns policy on top. Full details, including how to return something and who pays postage, are in our refund policy.

7. Product information

We describe our products as accurately as we can. Images are illustrative, and colours may vary slightly between screens. Sizing charts are a guide: measure your dog rather than relying on breed.

8. Using our products safely

Our grip socks are an everyday grip aid for hard floors. They are not veterinary devices and are not a treatment for arthritis, injury or any other medical condition. Supervise your dog when they first wear them, check the fit regularly, and speak to your vet about any lameness, pain or change in mobility.

No dog toy is indestructible. Supervise play, inspect toys regularly, and replace them once damaged.

9. Our liability to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability in any way where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the goods.

We supply our products for domestic and private use. If you use them for any commercial purpose, we have no liability for loss of profit, loss of business, business interruption or loss of business opportunity.

10. Events outside our control

We are not liable for delays or failures caused by events outside our reasonable control, such as severe weather, carrier failure or supply interruptions. We will contact you as soon as reasonably possible and, if the delay is substantial, you may cancel for a full refund.

11. Using this website

The content of this site, including text, images, illustrations and layout, belongs to us or our licensors. You may view and print it for your own use, but not reproduce it commercially without our permission.

12. Your personal information

We use your personal information as set out in our privacy policy.

13. Complaints and disputes

If something has gone wrong, email jccoreindustries@outlook.com. We will acknowledge your complaint within two working days and aim to resolve it within 14 days.

If we cannot resolve matters between us, you may be able to use an alternative dispute resolution (ADR) scheme. We are not currently a member of an ADR scheme, and we will tell you in writing if we are unwilling to use one. This does not affect your right to bring a claim in court.

14. Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland.